If you have a problem publishing your Web pages, please read through the list of common problems, below:

Why can't I see my page after I upload it?
Why are my images broken or missing?
What do I name my files?
What is the server?
What is my username?
What is my password?
Why can't I make a directory?
Why won't my WebBots/CGI run?
What happened to my Wizard page?
Why don't any changes appear on my page?

Why can't I see my page after I upload it?

If you upload your page to the PHP server (pages.cthome.net) and you do not see the page appear when you type your URL (shown on the PHP home page when you log in), first try adding the name of the file to the end of your URL. For example, if your page's URL is http://pages.cthome.net/jondoe/, and the name of the file you are trying to view is "test.html," try typing http://pages.cthome.net/jondoe/test.html. If the page does not appear, the file may not have transferred correctly; please try sending it again. (Remember, file names are case-sensitive, so "test.html" is not the same as "Test.html.")

If the file appears, you have transferred it correctly. If you would like it to appear as the default page when a visitor types your URL (for example, when he or she types http://pages.cthome.net/jondoe/ instead of http://pages.cthome.net/jondoe/test.html), change the name of the file to index.html. You can rename the file using the File Manager or your FTP program.

When you create a page on your computer, it may include references to images. If these images are stored on your computer, please make sure the image files are in the same folder as the HTML code. When you upload your page to the server, also upload the images.

All filenames are case-sensitive, so "family.jpg" is not the same as "Family.jpg."

If you have created a Web page with the images in the same folder as the HTML and you have checked your filenames for the proper case, you may wish to look at the HTML code to see if the image is being loaded from the server or from your hard drive. The proper code is <img src="filename.gif">, where "filename.gif" is the name of your image. The wrong code is: <img src="d:\filename.gif">. Notice in the second example that the filename includes a drive reference.

Finally, images need to be uploaded using the binary FTP mode (a opposed to the ASCII mode, which is used for HTML or other text files). When uploading images, set the mode to binary or--if the option is available--"Raw Data."

The Web server displaying your home page will load the file called "index.html" by default. Therefore, if you create a home page that you want people to see when they type your PHP URL, you should name the main page "index.html." (The Wizard also creates a file called "index.html." You will need to remove this file before you upload your new site. Some FTP programs will overwrite the old file by default.) In general, filenames should end in ".gif" for GIF images, ".jpg" for JPEG images, and ".html" for HTML files. The File Manager and most FTP programs will allow you to rename files on the server. Alternatively, you can save the files with the proper names when you create your Web site on your computer.

If you are using an FTP program like WS_FTP or Fetch, the server address is pages.cthome.net.

If you are using Netscape or FrontPage to publish your site, the server address is ftp://jondoe@pages.cthome.net, where jondoe is your SNET Internet login name.

When you publish files from your computer to the server, log in to the server using your SNET Internet login name, just as you would if you were logging in on the PHP home page.

When you publish files from your computer to the server, log in to the server using your SNET Internet password, just as you would if you were logging in on the PHP home page.

At this time, we do not support the creation of directories in your account. You will receive FTP errors if you try to invoke a command that involves creating or accessing a directory. Many of our users have indicated that they would prefer to be able to create separate directories for images, sections of their home page, etc. We expect to add this feature in a later release.

WebBots (special programs designed to work with Microsoft FrontPage) and CGI scripts are not supported in this release of Personal Home Pages. If you design a page that incorporates a WebBot or CGI, the page will load correctly, but it will lack any WebBot/CGI enhancements.

If you publish your site using FTP, FrontPage, or Netscape, you may overwrite your Wizard page. Your Wizard page will be replaced by any file named "index.html." If you publish pages that are not called "index.html," your Wizard page will not be affected. If you publish a page named "index.html," it will be shown in place of your Wizard page. You can later delete the page and restore your Wizard page by going back into the Wizard and saving your page again (the Wizard will remember how your page looked, even if you overwrite its "index.html" file). If you follow these steps to replace your FTP page with your Wizard page and you do not see the Wizard page when you view your site, please try pressing your browser's "Reload" button (as explained below).

If you update your Personal Home Page (either using the Wizard or by publishing a page via FTP), you may have to click the "Reload" button at the top of your browser window to see the changes appear on your Web page.